Customer Service

Shipping & Delivery
We generally have stock available of most of our products, but for larger orders, or during peak times, it may take up to 7 days to manufacture. If your order is time sensitive, please email or phone us first to make sure we have stock.

International Shipping: Parcels are sent via DHL Express Couriers (1-2 work days Door to Door), or via Insured Air Mail (2-5 weeks sent to your postal address). During checkout our system will provide you with the correct shipping quotes.

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South African Shipping: We charge a flat rate of R100 per parcel door to door courier to major towns and cities. If you stay in an outlying area, we will post your parcel to you, or we will quote you separately for a courier service.
Returns & Replacements
If you are in any way dissatisfied with our products, please return unused items to us within 14 days (after you receive it) for a full refund (excluding shipping costs)
Ordering
Please browse our website and Add products to cart. When you are done, go to Checkout. Complete all your details, select your shipping options, then select your payment method. Finally, Confirm your order.
Payment and Pricing
Please note, Mambu Design is a South African company. We offer you the ability to pay for your purchase with a credit card via Paypal (International Orders Only) or Payfast (the South African payment gateway) . Our website receives exchange rates via Google Webservdex once a day, and you may choose to view the product prices in a wide range of currencies. Our prices are based in South African Rands, and prices in all other currencies will fluctuate daily based on the exchange rate. Customers from other countries may need to pay customs duties once their goods arrive in their home countries.